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  • Radio.co Studio

    Dashboard used to control your radio station (studio.radio.co)

    • Database

      This is a key component that allows Radio.co to function

    • Platform

      This is the behind the scenes service which runs your radio station

    • Statistics

      Shows your track information, listeners and historical data

  • Streaming Pools

    Where your listeners connect to hear your station

    • streaming.radio.co

      Find your pool in your listen link

    • stream.radio.co
    • streamer.radio.co
    • streams.radio.co
    • s2.radio.co
    • s3.radio.co
    • s4.radio.co
    • s5.radio.co
  • Station Servers

    Where your media is stored and DJ's connect live

  • Add-ons

    This includes iOS & Android Apps as well as Alexa Skills

Upcoming Maintenance

[Scheduled] Studio Database Upgrades (29th September)

  • Database

What's happening?

We will be upgrading our databases on Radio.co Studio from 07:00BST (12:00am MST) on September 29th 2021.

Why are we doing this?

Upgrading the database improves stability and scalability of the platform. The newer database platform offers 5x the performance of our current infrastructure.

What should I expect?

Although the scheduled maintenance window is 4 hours. We expect any downtime to last up to 60 minutes.

During the upgrade your station may fall silent while services are restarted. Radio.co provided players may also cease to load. Live broadcasts should not be affected.

We will provide status updates on this scheduled maintenance notice throughout the maintenance window.

What can I do?

We would advise you to broadcast live to your station through the maintenance window to minimise disruption to your listeners. You can find out more about live broadcasting here: https://help.radio.co/en/articles/899712-broadcasting-live

Additional Information

If you require any additional information or help, please contact our support team via email - help@radio.co

We thank you for your patience during this time.

Radio.co DevOps


Previous Incidents

[Complete] Scheduled Maintenance - Cherry, Honey, Pearl & Slate Station Servers.

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  • Station Servers

As part THG's ongoing efforts on improving the quality of their user experience, they are conducting the modernization of the data centre network infrastructure in their Salt Lake City (SLC) Data Center. This maintenance affects the Cherry, Honey, Pearl and Slate station servers.

What's happening?

The server is being physically moved into new racks along with new networking hardware. THG have provided a maximum downtime of 2 hours within the scheduled maintenance window.

When?

This maintenance will be happening on 23rd September - 01:00BST - 07:00BST (22nd September - 18:00MST - 23:59MST).

More information:

This maintenance does not affect any other servers. Only stations hosted on the servers listed will be affected. You can check your server by logging in to studio.radio.co and viewing your Live DJ connection details in the upper right of the main dashboard view.

We would like to apologise for any inconvenience caused by this maintenance. If you have any questions please contact us at help@radio.co.

Thanks Radio.co Support.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Possible Degraded Performance on "Stream" pool

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  • stream.radio.co

Our monitoring system has detected potential degraded performance on the "Streaming" pool.

The affected node has been removed from service until it is available again. Listeners will be re-routed to other nearby servers automatically. Once the affected node is restored we will reintroduce it to service.

Our monitoring system has detected the affected node is back online. Normal service on the "Streaming" pool has resumed.

[Resolved] Possible Degraded Performance on "S3" streaming pool

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  • s3.radio.co

Our monitoring system has detected potential degraded performance on the "S3" streaming pool.

The affected node has been removed from service until it is available again. Listeners will be re-routed to other nearby servers automatically. Once the affected node is restored we will reintroduce it to service.

Our monitoring system has detected the affected node is back online. Normal service on the "S3" streaming pool has resumed.

[Resolved] Potential Downtime on a Station server

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  • Station Servers

Our monitoring software has detected potential downtime on a Station Server.

Our DevOps team has been informed and are working to investigate the problem. Further updates will be provided in due course.

If your station has stopped broadcasting we apologise for the inconvenience caused.

Our monitoring software has detected the station server is back online. This incident has now been closed.

If you continue to experience issues please contact help@radio.co

Thanks.

[Resolved] Possible Degraded Performance on "S3" streaming pool

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  • s3.radio.co

Our monitoring system has detected potential degraded performance on the "S3" streaming pool.

The affected node has been removed from service until it is available again. Listeners will be re-routed to other nearby servers automatically. Once the affected node is restored we will reintroduce it to service.

Our monitoring system has detected the affected node is back online. Normal service on the "S3" streaming pool has resumed.

No further notices from the past 7 days.