Carrier Transport Issue - Live DJ / Relay / Upload delays for some users

Resolved
Resolved

A small number of users may have experienced intermittent connectivity for live DJ or relay connections. File uploads may have been affected too.

This will have been region dependant and was caused by a carrier transport issue. The issue has been diagnosed and resolved by our server provider and third party ISP's. The transport responsible (Zayo) has been rerouted to restore connectivity.

Identified affected servers: Cherry, Pearl

Main affected Region/ISP: UK / Openreach

Radio.co would like to apologise for any inconvenience caused. If you are still experiencing issues please contact support - help@radio.co

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Began at:

Affected components
  • Station Servers